Customer Service & Frequently Asked Questions How can I see a better picture of the item I am interested in? Are prices in US dollars? Are my online orders completely secure? If I don't like my order, can I return it?  What is the return policy? How do I add an item to my shopping cart? What if I would prefer to send a check or money order? What if I would prefer to order over the phone? Do you offer a print catalog? How soon will  my order ship? How can our prices be so low? How do coupons and special offers work? How much do you charge for shipping? What is  your privacy policy? . How can I see a better picture of the item I  am interested in? You can click on any item to view an enlarged image of that particular item.  Are prices in US dollars? Yes, all of our prices are shown in US dollars.  Are my online orders completely  secure? Safe-Shopping Guarantee We use SSL (Secure Sockets Layer) encryption technologies, the online industry standard, to ensure that your credit card and personal information cannot be intercepted during the ordering process. And though submitting your credit card and personal  information to us  over the Internet is completely safe, we understand that some people may still be hesitant to transmit their credit card information online. No problem! You can easily purchase from OurMarriage.com by calling 888-205-0448 odring by phone (9 a.m. to 6 p.m. MST). Because  95% of our orders are received online, we do not have a large call center to take calls. You may need to leave a message that will be returned as soon as possible.  If I don't like my order, can I return it?   What is the return policy? Most of our items carry a 30 day satisfaction guarantee.  Please read our return policy: RETURN POLICY Our products are 100% satisfaction guaranteed for 30 days*.   If you are not completely satisfied with your order just email us for a return  number and we will credit back to you the purchase price immediately upon receiving your returned item.  Shipping charges will not be refunded and return shipping is  the customers responsibility unless the return is due to our error. * No returns on personalized items, film products(cameras), opened software, or opened candy. No Returns will be accepted without a return authorization.   Absolutely no returns after 30 days.  How do I add an item to my shopping cart? Our ordering system is a shopping  cart based system through PayPal.. This means that when you see a product you would like to purchase, you click the “Add to Cart”  button next to it. This adds it to your shopping cart. You can view your  cart contents or remove items at any time by selecting view basket cart at the bottom of the page.  When you are ready to order, you simply click on the "Check Out" button.  What if I would prefer to send a check or money order? Please call us.(888) 205-0448  What if I would prefer to order over the phone? No problem!  Please dial our toll-free number  (888) 205-0448 (9 a.m. to 6 p.m. MST) Please have your order ready.  Our operators are trained to take orders only.  Please submit all product questions via email at our contact page. Because  95% of our orders are received online, we do not have a large call center to take calls. You may need to leave a message that will be returned as soon as possible.  Do you offer a print catalog? No, we are entirely an online catalog.  We do not  have any print supplements to send to you. . How soon will my order  ship? Please allow 3 -5  business days for us to process your order and ship it. We ship by UPS. As a rule, please allow 10-12 business days from the time of order to receive your product. Some personalized items may require an extra day.  If your order needs to arrive by a certain date, please make note of this during checkout.  Please note: UPS does not count non-business days as shipping days. . How can our prices be so  low? This is a very commonly asked question. One answer is: We  use the same products that the big brand name retail lines use, but we don't re-package them in expensive fancy packaging! Our products are delivered in the plain packaging straight from the factory. Another reason is that our markup is  MUCH lower than the other retail stores. We know that weddings are expensive  enough as it is, we are pleased to help supply you accessories at affordable  prices! . How do coupons and special offers work? We don’t currently have any coupon programs. . How much do you charge for  shipping? Shipping prices are flat rate based on the total price of the order. For express shipping , you must call (888) 205-0448 see How soon will  my order ship? UPS doesn’t ship to PO Boxes.  Please provide a street address for shipping. Orders to Hawaii and Alaska must be shipped 2 Day Air. Please call in order! 14. What is your Privacy Policy? Privacy Guarantee We are committed to ensuring and protecting your privacy. The information you provide during purchasing is kept  private - we do not sell or exchange names or any other information about our  online customers with third parties.